Refund Policy

 

We are committed to ensuring your satisfaction with your purchase. If you receive cans that are punctured or leaking, or if there are missing items in your order, please contact us promptly, and we will be happy to issue a credit or replacement.

Please note that dented cans are still safe to consume and do not qualify for a refund or replacement. Eternal Life Elixir does not accept returns or exchanges under any circumstances, except for orders returned due to an insufficient address or damage that occurred during transit.

Damaged Deliveries

For any cans that arrive damaged, this is what we do: 

• Replace the quantity of damaged cans (if more than 3 cans)
• Issue a credit equivalent to the value of the damaged cans. (if less than 3 cans)

Please note, we cannot send singular cans in the event that less than 3 cans have been damaged. In this case, we will provide a future credit.

Missing Deliveries

In the event of a missing delivery, please allow up to 24 hours after the carrier marks your package as “delivered,” as it may still be in transit. If your delivery does not arrive within this timeframe, contact us, and we will work with you to provide either a replacement or a full refund.

Orders larger than one 12-pack

If you ordered multiple 12-packs and they didn't arrive at the same time, please note that 12-packs are shipped in separate 12-pack boxes and can arrive on separate days. After 24 hours your delivery does not arrive within this timeframe, contact us, and we will work with you to provide either a replacement or a full refund.